Introduction

Welcome to Abroad Mentor (“we,” “our,” or “us”). We are committed to respecting your privacy and protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, and share personal information when you visit our website, submit an enquiry, register for a webinar, request counselling, participate in a visa mock interview, or communicate with our team.

By using our website or submitting your information through our forms, you acknowledge that you have read this Privacy Policy.

Information We Collect

Depending on the service you request, we may collect the following information:

A. Personal and Contact Information

• Full name
• Email address
• WhatsApp number or other contact number
• Information included in your messages or enquiries

B. Educational and Career Information

• Preferred study level, such as Bachelor’s, Master’s, MBA, Diploma, or PhD
• Preferred field of study and course
• Preferred study destinations
• Intended admission year or intake
• Educational interests, career goals, and study preferences
• Approximate study budget, where provided

C. Application and Visa Preparation Information

If you request application guidance or visa mock-interview services, we may collect information such as your university name, preferred course, student ID, visa appointment date, previous visa attempts, and details of previous visa refusals that you voluntarily provide.

Please provide only information necessary for the service you request. Do not submit passwords, payment card details, or other highly sensitive information through general enquiry forms.

D. Technical Information

When you visit our website, certain technical information may be collected automatically, depending on the website technologies and services in use. This may include your IP address, browser type, device information, pages visited, and general website usage data.

How We Collect Information

We may collect personal information when you:

• Complete a study-abroad questionnaire or profile assessment.
• Submit a free consultation or contact form.
• Register for a webinar or mentoring session.
• Request visa mock-interview preparation.
• Contact us by email, telephone, or WhatsApp.
• Browse our website, where cookies or analytics technologies may be active.

How We Use Your Information

We use your information for legitimate service-related purposes, including:

• Responding to your enquiries and consultation requests.
• Understanding your educational goals and preferences.
• Providing study-abroad counselling and course-selection guidance.
• Discussing potential study destinations, universities, and application pathways.
• Arranging or following up on webinar registrations and mentoring sessions.
• Providing visa mock-interview preparation and related guidance.
• Communicating with you by email, telephone, or WhatsApp.
• Improving our website, forms, services, and user experience.
• Maintaining enquiry records and meeting applicable legal obligations.

We may send promotional messages, educational updates, or information about future events where permitted by applicable law and subject to any required consent or opt-out rights.

WhatsApp & Electronic Communication

Our website may offer the option to continue your enquiry through WhatsApp.

If you choose this option, information entered in the form may be included in a pre-filled WhatsApp message addressed to Abroad Mentor. You can review or edit that message before sending it.

Opening WhatsApp does not necessarily mean that a message has been sent. WhatsApp processes information under its own terms and privacy policy.

Email, telephone, and WhatsApp communications may be used to respond to your request and coordinate relevant services.

How We Share Your Information

We do not sell your personal information.

We may share relevant information in the following circumstances:

• Service providers: With website hosting providers, email services, form-processing tools, or other providers that help operate our website and services.
• Universities and educational institutions: Where you request application assistance and sharing your information is necessary for that process, subject to applicable consent and legal requirements.
• Application-related partners: With relevant service partners when necessary to provide a service you have requested, where permitted by law.
• Legal requirements: Where disclosure is required by applicable law, a valid legal process, or a competent authority.
• Protection of rights: Where reasonably necessary to protect our rights, users, or the security of our services.

We aim to limit disclosures to information reasonably necessary for the relevant purpose.

Cookies & Website Analytics

Our website may use cookies and similar technologies to support website functionality, understand visitor activity, and improve performance.

The types of cookies used depend on the website tools and integrations enabled. You may be able to manage cookies through your browser settings or any cookie-preference controls provided on our website.

Disabling certain cookies may affect some website features.

Data Storage & Retention

We retain personal information only for as long as reasonably necessary to respond to enquiries, provide requested services, maintain relevant records, resolve disputes, and meet applicable legal obligations.

Retention periods may vary depending on the type of information and the nature of your interaction with us.

When information is no longer required, we will take reasonable steps to delete it or otherwise dispose of it securely, subject to applicable legal and operational requirements.

Data Security

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration, loss, or misuse.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. We cannot guarantee absolute security of information transmitted over the internet.

You should avoid sending sensitive documents or information through unsecured channels unless necessary and appropriate safeguards have been arranged.

Your Privacy Rights & Choices

Subject to applicable law, you may be able to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of information where legally appropriate.
• Withdraw consent where processing is based on consent.
• Opt out of promotional communications.
• Raise a question, concern, or complaint about how your information is handled.

To make a privacy-related request, contact us using the details provided in the Contact Us section below. We may need to verify your identity before processing certain requests.

Withdrawing consent does not affect processing that occurred lawfully before withdrawal. We may also retain information where required or permitted by law.

Children's Privacy

Our services may be relevant to students under the age of 18. Where applicable law requires parental or guardian consent for the collection or processing of a minor's personal information, we will seek to comply with those requirements.

Parents or legal guardians who have questions about a minor's information may contact us using the details below.

Third-Party Websites & Services

Our website may contain links to third-party websites or services, including WhatsApp, social media platforms, university websites, and external educational resources.

We do not control the privacy practices of those third parties. When you visit or use their services, their own terms and privacy policies apply. We encourage you to review those policies before sharing personal information.

International Data Processing

Some service providers used to operate our website or communicate with users may process information in countries other than your country of residence.

Where applicable, we will take reasonable steps to ensure that such processing is handled in accordance with relevant data protection requirements.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website technologies, operational practices, or applicable law.

Any revised version will be published on this page with an updated revision date. We encourage you to review this page periodically.

Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or want to raise a concern about the handling of your personal information, please contact Abroad Mentor:

We will review privacy-related enquiries and respond within the timeframe required by applicable law.